FAQs

Furnace Direct is a direct-to-consumer HVAC wholesaler. We supply Goodman furnaces, AC systems, and install kits at warehouse pricing — no middlemen, no markups. You handle the sizing and licensed installation; we handle the product, support, and shipping.

A contractor typically marks up equipment 40–60% on top of their labor charges. We sell you the equipment at or near cost — the same professional-grade Goodman units — and you hire your own licensed installer locally. Most customers save $2,000–$5,000+ this way.

We specialize in Goodman — one of the most trusted names in HVAC and a subsidiary of Daikin, the world's largest HVAC manufacturer. Goodman units offer professional-grade reliability at factory-direct prices.

No — anyone can purchase equipment from us. However, installation must be performed by a licensed HVAC contractor to maintain your manufacturer warranty and meet local code requirements.

You can estimate furnace size by square footage, but factors like insulation, ceiling height, and climate matter. Text us your home details at (888) 762-1334 and we'll help you choose the right BTU range before you buy.

We can guide you based on typical ranges, but we're not an engineering firm — final sizing should be confirmed by your licensed installer.

AFUE measures efficiency — how much of the fuel burned becomes heat in your home.

• 80% AFUE: Standard efficiency, vented into chimney or sidewall
• 96% AFUE: High-efficiency, sealed combustion, lower gas bills

Both are great options depending on your local climate and venting setup.

Yes. We carry HUD-listed mobile home furnaces that meet manufactured home installation requirements. Call us to confirm compatibility with your setup before ordering.

AC units are sized in tons: 1.5–5 ton for most residential homes. A rough guide is 1 ton per 500–600 sq ft, but climate, insulation, and window exposure affect it. Use our sizing quiz on the homepage or call us for a recommendation.

We offer same-day delivery on most of our units. If same-day isn't available in your area, standard delivery typically arrives within 2–5 business days — still significantly faster than waiting on a contractor to schedule you in.

Unfortunately, no. We operate out of a shared warehouse facility, and our warehouse partners don't allow homeowner pickups on-site. All orders ship directly to your door.

Yes. Call us at (888) 762-1334 and press #2 for Order Support — we'll get you an update right away.

Inspect your delivery before signing. If you see damage, note it on the freight receipt and take photos. Email us at [email protected] within 24 hours and we'll help file the claim and send replacements.

All units ship freight on a pallet with proper packaging. Smaller accessories may ship standard ground. You'll receive a curbside delivery — have a plan to move the unit from the curb to your install location.

You'll need a licensed HVAC contractor to install your unit. Homeowners can either pick by finding their own installer, or using one of our Furnace Direct Pros. Many homeowners save thousands by buying the furnace direct and paying only for installation locally.

Yes — our Boiler/Furnace Install Kit includes valves, fittings, elbows, and expansion tank so your installer has everything on-hand. Add it on the product page before checkout.

We don't recommend it. Incorrect installation can void the warranty and create safety hazards. Always use a licensed professional.

Warranty coverage varies by furnace supplier and model. For the most accurate information specific to your unit, give us a call at (888) 762-1334 and one of our representatives will walk you through exactly what's covered.

Registration process depends on the manufacturer. For Goodman units, visit GoodmanMFG.com/registration and enter your unit's serial number along with your installer's info.

Unregistered products default to a 5-year limited warranty instead of 10. Always register within 60 days to get the full protection.

No. The full manufacturer warranty applies regardless of where you purchased the unit, as long as installation is performed by a licensed contractor and the unit is registered within 60 days.

We accept all major credit cards, Shop Pay Installments, and PayPal. Financing options are available right in checkout through Shop Pay.

For smaller orders, no. For larger split-payments, Shop Pay may do a soft check — it doesn't affect your credit score.

Yes. Call us at (888) 762-1334 and we can process your order directly over the phone.

Call or text us at (888) 762-1334, or email [email protected]. We're available 24/7, 365.

Yes. Every call, text, or chat goes directly to a Furnace Direct specialist — not a call center.

Yes. If you or your installer have questions about the unit after delivery, call us. We have 26+ years of HVAC experience and can help troubleshoot or connect you with the right resources.

Furnace Direct is a wholesaler — our responsibility begins and ends with the unit itself. Any installation-related issues are between you and your installer. You're responsible for:

• Selecting the correct furnace size for your home
• Using a licensed professional for installation
• Registering your warranty within the required timeframe
• Following all local codes and safety regulations

Returns are accepted within 30 days on uninstalled units in original packaging. Call us to initiate a return — freight costs are the responsibility of the buyer unless the return is due to our error or a defective product.

We already price at or near factory cost, so there's rarely anything to match. If you find a lower legitimate price on the same unit, call us and we'll do our best to work with you.